Privacy Policy

Last updated on:

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined in this section. These definitions apply whether the terms appear in singular or plural.

Definitions

  • Account – A unique profile created for you to access certain parts of our Service.

  • Company – Refers to Fiber At My Address (“Fiber At My Address”, “we”, “us”, or “our”).

  • Cookies – Small text files placed on your device to help us remember your preferences, understand how you use the site, and improve the Service.

  • Device – Any device that can access the Service, such as a computer, smartphone, or tablet.

  • Personal Data – Any information that relates to an identified or identifiable individual.

  • Service – The website and tools available at https://fiberatmyaddress.com/.

  • Service Provider – Any third-party company or individual that processes data on our behalf (for example, analytics providers or hosting companies).

  • Usage Data – Data collected automatically when you use the Service (for example, page views, IP address, browser type).

  • You – The individual using the Service, or the legal entity on whose behalf the individual is using the Service, as applicable.

2. Information We Collect

a) Personal Data You Provide

We may collect certain Personal Data when you interact with us, such as when you:

  • Contact us via email or a contact form

  • Request information or support

  • Sign up for updates or newsletters (if applicable)

Information you provide may include:

  • Email address

  • Name or contact details (if you choose to provide them)

  • Any other information you include in your message

We do not require you to create an account to use our availability lookup tools.

b) Usage Data

When you use the Service, we automatically collect Usage Data, which may include:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages you visit and the time and date of your visit

  • Time spent on pages and other diagnostic data

  • Referring URLs and general location data (e.g., city/region based on IP)

This information helps us understand how the Service is used, diagnose issues, and improve performance and features.

c) Cookies and Tracking Technologies

We use Cookies and similar technologies (such as pixels or tags) to:

  • Remember your preferences

  • Analyze traffic and usage patterns

  • Improve the overall user experience

You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of the Service may not function properly if cookies are disabled.

Typical types of cookies we may use include:

  • Essential Cookies – Required for basic site functionality and security.

  • Preference Cookies – Used to remember settings and preferences.

  • Analytics Cookies – Used to understand how visitors use the site and improve performance.

For more details, you can review our Cookies Policy (if you have a separate one) or the cookies section of this Privacy Policy.

3. How We Use Your Information

We may use Personal Data and Usage Data for the following purposes:

  • To operate and maintain the Service – Including troubleshooting, performance monitoring, and feature improvements.

  • To respond to inquiries – Such as when you email us or complete a contact form.

  • To communicate with you – About updates, changes, or important information related to the Service, if you have contacted us or opted in.

  • To analyze usage trends – So we can understand how visitors use the website and improve content, layout, and functionality.

  • To protect our rights and prevent misuse – Including detecting and preventing fraud, abuse, or security issues.

  • To support business operations – Such as internal reporting, audits, and planning.

  • To comply with legal obligations – Where required by applicable law, regulation, or legal process.

We do not sell your Personal Data.

4. Sharing of Your Information

We may share your information in the following situations:

  • With Service Providers
    We may share information with trusted third parties that help us operate the Service, such as hosting providers, analytics tools, or email delivery services. These parties only process data on our behalf and are not permitted to use it for their own purposes.

  • Business Transfers
    If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will take reasonable steps to ensure your Personal Data remains protected.

  • Legal Requirements
    We may disclose your information if required to do so by law or in response to valid requests by public authorities (for example, a court or government agency), or to protect our rights, property, or safety and that of others.

  • With Your Consent
    We may share your information for any other purpose with your explicit consent.

We do not share your Personal Data with internet service providers for marketing purposes. When you click through to an ISP or sign up with them, any information you provide on their site is governed by their own privacy policy.

5. Data Retention

We keep Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • To operate the Service

  • To respond to your inquiries

  • To comply with legal obligations

  • To resolve disputes and enforce our agreements

Usage Data is generally retained for a shorter period, unless we need it for security, fraud prevention, or legal reasons.

6. International Transfers

Our Service may be operated from or supported by servers and Service Providers located in different countries. This means your information may be transferred to and processed in countries outside your own jurisdiction.

We take reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy, regardless of where it is processed.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your Personal Data, such as:

  • Accessing the Personal Data we hold about you

  • Requesting correction or updates to your information

  • Requesting deletion of your Personal Data, subject to legal obligations

  • Objecting to or restricting certain types of processing

  • Withdrawing consent where processing is based on consent

To exercise any of these rights, you can contact us at info@fiberatmyaddress.com. We may need to verify your identity before processing your request.

You can also manage cookie preferences through your browser settings.

8. Security

We use reasonable technical and organizational measures to protect your Personal Data. However, no method of transmission over the internet or method of electronic storage is completely secure.

While we strive to protect your information, we cannot guarantee absolute security.

9. Children’s Privacy

The Service is not directed to children under the age of 13, and we do not knowingly collect Personal Data from children under 13.

If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us at info@fiberatmyaddress.com. If we become aware that we have collected Personal Data from a child under 13 without verified parental consent, we will take steps to delete that information.

10. Links to Other Websites

Our website may contain links to third-party websites, including internet service providers and partner sites. We are not responsible for the content, privacy practices, or policies of those third-party sites.

We encourage you to review the privacy policy of any website you visit.

11. Affiliate Disclosure

Fiber At My Address is a comparison and information platform. Some of the links on our site are affiliate or referral links. This means we may receive a commission or referral fee if you:

  • Click through to a provider’s website, and/or

  • Sign up for a plan, product, or service.

These commissions help support the operation and development of our platform. They do not affect the price you pay or change the information we show you. We aim to present information that is useful, accurate, and based on real availability and plan details, regardless of any affiliate relationships.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date at the top.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Changes are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

By email: info@fiberatmyaddress.com